Zinnia natural is not responsible for any items returned without an authorized prepaid label provided by our Client Care Team.
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
We’re not responsible for any items that are returned to us by mistake. (It happens!) It’s not always possible to locate the items, but if we do and you’d like them back, we may ask you to cover the delivery cost.
RETURN POLICY
Purchase Through Site
If you are not satisfied with your purchase for any reason, you can create a complimentary UPS return shipping label within 30 days for any domestic orders on ZinniaNatural.com. There are three ways to begin the return process:
1 – Visit your account page and select my orders.
2 – OR Enter your order number and email address here.
3 – OR View your shipping confirmation email and click “Track my Order” for return details.
Purchase Through Amazon
Please refer to your Amazon page for returns.
Domestic (USA) Returns
Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, you can create a complimentary UPS return shipping label within 90 days for any domestic orders on zinnianatural.com. There are three ways to begin the return process:
- Visit your account page and select “My Orders”
- OR Enter your order number and email address here.
- OR View your shipping confirmation email and click “Track My Order” for return details
*For return request beyond 90 days, please Contact Us for assistance.
TERMS & CONDITIONS:
- Only products purchased on Tatcha.com may be returned for a refund or exchange.
- You can only exchange for items of the same price excluding any discount that was applied.
- Items purchased with a discount or as part of a valued set are not eligible for an exchange.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping cost and gift wrapping services are not eligible for refunds.
- We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
International Returns
If you are outside of the United States, please be aware that return shipping costs are not covered by Zinnianatural at this time. Contact Us for return authorization and instructions.
TERMS & CONDITIONS:
- Only products purchased on Tatcha.com may be returned for a refund.
- We do not offer exchanges to international locations.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping fees, customs/duties, gift-wrapping services or any additional fees are not eligible for refunds.
- We can not accept partial returns or exchanges for bundle sets.
- You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
OTHER RETURN QUESTIONS
Zinnia natural is not responsible for any items returned without an authorized prepaid label provided by our Client Care Team.
Zinnia natural is not responsible for any items returned without an authorized prepaid label provided by our Client Care Team.
Refund credit will be offered in the form of another e-gift card to use only on zinnianatural.com. A Customer Care Specialist will send you an email as soon as the return package is processed.
PROCESSING RETURNS
Your happiness is our highest priority and we understand that skincare is a personal choice. Please click here to review our return policies and instructions
Please contact our Client Care Team for assistance. We are available Monday-Friday 9am-5pm PT via LiveChat, telephone at 877.322.8633, or email through our Contact Us page. Replacement packages are determined by the availability of the items purchased.
We will issue the refund back to the original form of payment within 14 business days of receiving the return shipment.
Tracking information for the return shipment will be emailed to you once a return label is generated, or you can Contact Us for more assistance.